For the seventh straight year, Chick-fil-A is America’s favorite fast-food restaurant in a leading customer satisfaction survey. The American Customer Satisfaction Index (ACSI) restaurant survey of 19,423 customers found that Chick-fil-A led among fast-food restaurants with a score of 83, followed by Domino’s (80), KFC and Starbucks (tied at 79). Three restaurants tied for fifth with a score of 78: Five Guys, Panera Bread and Pizza Hut. McDonald’s finished last with a score of 70.
An ACSI analysis of the survey noted that Chick-fil-A’s score, 83, was the highest not just among fast-food (limited-service) restaurants but also among full-service restaurants.
Chick-fil-A was founded by Truett Cathy, a Christian businessman who incorporated his faith into the company’s practices. Cathy closed the restaurant on Sundays – a pattern the company still follows.
“Having worked seven days a week in restaurants open 24 hours, Truett saw the importance of closing on Sundays so that he and his employees could set aside one day to rest and worship if they choose – a practice we uphold today,” the company’s website says.
The company’s official corporate purpose is “to glorify God by being a faithful steward of all that is entrusted to us and to have a positive influence on all who come into contact with Chick-fil-A.”